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How this application portal handles the information you provide.
Your customer or agency account uses your email address and a password. Passwords are stored as one-way protected hashes. Agency registrations include business details, a business registration / trade licence / PAN card number, one business registration / trade licence / PAN card document, and an authorized representative’s identity document for staff review. Your application includes contact information, passport details, travel details and the documents you upload. Only submit your own information or information you are authorized to provide.
For Qatar A1 applications, you may provide an existing Hayya username and password for Alrihal staff to use in handling that application. The password is encrypted in storage and is available only to authorized staff through a protected access control. It is not included in application status emails, public tracking or general application details.
Alrihal Travel & Tourism uses this information to review your visa request, contact you, process your application and provide status updates. Our team may need to share the relevant information with visa processing partners and the authorities responsible for your application.
When automatic translation is enabled, Arabic correction instructions are sent to OpenAI to prepare an English translation. Only the correction note is sent for this purpose, not your application record or uploaded documents. You can view the original message alongside the translation and contact Alrihal if anything is unclear.
Application files are stored privately and can be retrieved by authorized staff. Your approved visa and application documents can be viewed or downloaded from the account that submitted the application. Staff can return an application for corrections and additional documents. Earlier applications submitted before accounts were introduced retain reference-and-passport tracking until linked to an account. Keep both numbers confidential.
Contact evisa@alrihal.com with your application number to request a correction or ask about removal of your information. Avoid sending passport scans in an initial enquiry. Our team will confirm any information it needs to verify your request.
The tracking page uses a temporary essential cookie lasting 30 minutes to authorize your visa download. Customer and agency login uses an essential session cookie lasting up to seven days. Staff sign-in uses a separate User ID and password, with an essential session cookie lasting up to eight hours. When email services are enabled, our email delivery provider processes your email address, account verification messages and application status notifications. Status emails include your application reference, name, destination, visa type and any message from Alrihal. Passport files remain in the protected portal. Approved visa and insurance copies can also be sent through WhatsApp when you explicitly enable document delivery. Agency application access requires Alrihal approval. The portal does not store passport documents in your browser’s local storage.
If you opt in, Alrihal sends your application name, reference, visa type, status and update notes to your chosen WhatsApp number using Meta’s WhatsApp Business Platform. If you also enable document delivery, approved visa and insurance copies may be shared with Meta and sent to that number as a PDF. Other application uploads, such as passport scans and applicant photos, are not selected for these notifications. Ensure the number belongs to you or your agency. You can turn updates off in My Applications → WhatsApp updates or reply STOP. Delivery records are available to staff for support.
Submitting an application is a request for assistance. Our team will confirm eligibility, fees and additional requirements. Submission is not a visa approval or a payment confirmation.
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